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CentraCom offers a 24-hour customer service call center available everyday of the year. We constantly monitor our network, but if we don’t know you are experiencing problems we will not be able to respond to correct it.
We are working to make the best network available. And, even if you never need it, all of our services come with around-the-clock technical support. We want all customers to experience the wonderful world of communication, whether it be television entertainment, high-speed Internet service or reliable telephone communications. We understand how important these services are to you and your family.
If you have general billing questions, please call the business office during regular business hours (Monday – Friday, 8:00 AM to 5:00 PM, closed on holidays). But if you experience an outage with your telephone, cable TV or Internet service, we encourage you to call at any time. If you have a question regarding the quality of your service after regular business hours, please feel free to call toll-free 1-800-427-8449. We have technicians on call that will respond to your needs.
CentraCom maintains a specialized Network Operations Center for monitoring and support of business network services.
Please call: 1-844-427-0533 for business fiber optice services support.
Automatic Payment Form: Enjoy the convenience of automatic payments with your credit card or a direct withdrawal from your bank account (ACH). Your bill will always be paid on time. The balance on your telephone/Internet/cable TV statement will be paid automatically between the 15th and 20th of each month. Click here to download the form, then fill it out and send in to our offices.Download ACH Form
Email set up instructions for cut.net accounts: follow these steps for setting up your mail client.
Visit www.centraspeed.com to test your Internet speed on the CentraCom network.
I hereby agree to keep the above service for the time period indicated. I understand that if I fail to fulfill the entirety of this contract, a penalty of up to $200 will be charged to my account, and any equipment provided by Central Telcom Services, LLC dba CentraCom Interactive and Cut.Net (“CentraCom”) must be returned or penalties will be assessed. I acknowledge that maintenance and repair of the cable inside my home is my responsibility. Repair fees may be assessed for damage caused by subscriber or any other parties. I agree that I shall not make nor cause to be made any unauthorized extension or modification to the cable or Internet systems and will be responsible for any loss sustained in so doing. If I am not the owner of the real property to be served, I agree to indemnify and hold CentraCom harmless from any and all claims of such owners arising out of the performance of the terms of this agreement. I acknowledge having received a copy of the Subscriber Privacy Notice and Connection Contract and Use Agreement.
I make application for the services and equipment and agree to pay current prevailing rates for all such services and equipment. In making this application, I agree to the rules, regulations, tariffs or rates for services furnished. Late charges, as regularly published by CentraCom, shall be added to all late payments received after the 20th of each month. Disconnection for late payment will be subject to a service restoration fee in addition to payment for all past due amounts. This application becomes a contract when accepted in writing by CentraCom. These services are not available in all areas. The undersigned agrees to pay all attorney’s fees, court costs, filing fees, including charges or commissions up to fifty-percent, that may be assessed to CentraCom by any collection agency retained to pursue this matter in the event of a breach of this agreement. Payment of first month of service constitutes acceptance of this agreement.
I understand CentraCom may terminate my account, Service, or access to the internet if I engage in conduct that is threatening, abusive or harassing to CentraCom, its employees or any of its vendor's employees or representatives, including frequent use of profane, vulgar, or abusive language.
*Promotional offer limited to CentraCom Expanded Basic or CentraCom Digital Advantage Cable service. To qualify for offer, service must be for a new customer. A new customer is defined as a household that has not been a CentraCom Cable TV subscriber for no less than 12 months. AFTER THE PROMOTIONAL PERIOD, CENTRACOM'S REGULAR CHARGES APPLY FOR THE REMAINDER OF CONTRACT PERIOD. SERVICE MAY BE CANCELLED AFTER CONTRACT PERIOD BY CALLING 1-800-427-8449. Limited to service to a single outlet. Equipment, installation, taxes and franchise fees extra. May not be combined with other offers. Certain services are available separately or as a part of other levels of service. Basic Service subscription required to receive other levels of service. Not all programming available in all areas. Call for restrictions and complete details. Price does not include local and state taxes and fees.
The Cable Act requires us to inform you of the nature of personally identifiable subscriber information that we collect and of the nature of the use we make of such information. Generally, the Cable Act permits us to collect and use only the information needed for the business of providing cable and other services to subscribers. In order that we may continue to provide reliable, high quality service and maintain adequate records, we keep regular business records that contain your name, address, telephone number, social security number, and other personally identifiable information. Such records include billing, payment, deposit, complaint and service records, records of information you have furnished to us, such as the location and number of television sets connected to cable and the service options you have chosen. We maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires. At such time as interactive or other transactional television services become available in your area, the cable system will automatically collect information on your use of such services, including information on the choices that you make along the range of services offered, including the programs you view or order, the time you actually use the services, products you order, and the use of other features, such as which menus and menu screens are used most often, the time spent using them and the use of the remote control feature.
We use this information to sell, maintain, disconnect, reconnect and market services; to make sure that you are being billed properly for the services you receive; to maintain financial, accounting, tax, service and property records including records required by the terms of our franchise; for the purposes described below; and as otherwise necessary to provide the service.
The Cable Act allows us to collect personally identifiable information and to disclose it to a third party only if (a) you consent in advance in writing or electronically; (b) disclosure is necessary to render cable service and other services we provide to you and related business activities; (c) disclosure is pursuant to a court order and you are notified of such order; or (d) for mailing list as described below. The Cable Act requires us to inform you of the nature, frequency and purpose of any disclosure which may be made of such information, including an identification of the type of persons to whom the disclosure may be made. We may make your records available to employees, agents and contractors to install, market, provide and audit cable service on each occasion access is needed for the specific job at hand. Access for these purposes is routine, and does not occur with any specific frequency. We may also occasionally release our subscriber list to a consumer research organization to conduct market research for programs shown by the cable system. This typically occurs no more than once each year. Further, we make our subscriber lists available to mailing services and programmers and outside auditors to check our records whenever such checks are required, which occurs irregularly; to attorneys and accountants on a continuous basis as necessary to render service to the company; to potential purchasers in connection with a system sale which occurs only at the time such sale is contemplated; to franchising authorities to demonstrate compliance at irregular times when compliance concerns are raised; and to collection services if required to collect past due bills at such time as bills are submitted for collection. Subscriber information also is disclosed to our bill payment lock box service each month as necessary for processing subscriber payments. We reserve the right to include information about you in collective or aggregate formats, such as ratings surveys and other statistical reports, which do not personally identify you, your particular viewing habits or the nature of any transaction you have made over the cable system.
We take reasonable security precautions to protect your personally identifiable information that we collect on the service from unauthorized access, use, and disclosure. For example, we store billing records on computers in a controlled and secure environment. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.
The Cable Act also allows us to disclose your name and address for mailing list and other purposes unless you object. We do not presently sell our subscriber list or otherwise disclose it to commercial users, and do not anticipate making any such disclosure in the future. Should we make any such disclosure in the future, we will not disclose the extent of your viewing or use of a particular service or the nature of any transaction you may make over the cable system, but we may disclose that you are among those who subscribe to a particular service. If you do not wish to have your name and address included on a subscriber list disclosed to a commercial or charitable user, please contact us at the address shown on front of this form or call us at 1-800-427-8449.
We will maintain most, if not all, of the personally identifiable information we have collected during the time you are a subscriber. We generally will destroy the information after a reasonable period of time has elapsed following the termination of your account with us, if the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, tax or other legitimate business activities.
The Cable Act also provides that the government may obtain disclosure of personally identifiable information by court order, if it offers evidence that such records are material to a criminal case, and if you are given the opportunity to appear and contest the evidence.
As described above, the Cable Act establishes your rights as a subscriber and the limits upon the cable operator with respect to the collection and disclosure of subscriber information. You have the right to inspect and copy our records, at your expense, that contain information about you and to correct any error in our information. If you wish to inspect the records at our system office pertaining to you, please contact us 1-800-427-8449 during regular business hours to set up an appointment. You may bring a private civil action in U.S. District Court and you may seek to recover damages, costs, and attorney fees if the limits under the Cable Act have been violated.
Presently the FCC (Federal Communications Commission) rules do not necessarily require a cable TV system to carry all local broadcast stations. As a result, at this time or at a later date, you may not be able to receive all local broadcast stations over your cable system. To ensure that you will retain the capability of receiving all of the broadcast stations that are available off-the-air which might not be carried on the cable system either now or in the future, it may be necessary to use an input A/B selector switching device in conjunction with an antenna. This device, which connects to both your cable service and your antenna will enable you to select between cable service and local broadcast stations, television signals. Such switches are available for a fee from local electronics suppliers. A wide range of switching devices are available including, but not limited to mechanical, electronic, multiple input and remote switches which can be adapted to fit most needs. All questions related to this notice should be directed to the CentraCom Interactive Customer Service Department at 1-800-427-8449.
This agreement is made by and between Central Telcom Services, LLC dba CentraCom Interactive CTS, a Utah limited liability company (“CentraCom”) having its offices at 35 South State, Fairview, Utah, 84629, and Subscribers.
CentraCom is a conduit entity through which the Subscriber may obtain access to the internet, video and television programming, broadband/bandwidth and telephone communications (together “Telecom Services”). The Subscriber desires to utilize the Telecom Services offered by CentraCom to enable the Subscriber to access, receive, and distribute information, programs, data and other services available. As such, in exchange for a monthly fee to be received by CentraCom from the Subscriber each month in advance, and other good and valuable consideration, the parties agree as follows:
CentraCom Interactive (“the Company”) has adopted the following network management practices, performance characteristics, and commercial terms and conditions for its broadband Internet access services in compliance with the Federal Communications Commission’s (“FCC’s) Open Internet Framework requirements (GN Docket No. 09-191 and WC Docket No. 07-52).
These practices, characteristics, terms and conditions are intended to help preserve the Internet as an open framework that enables consumer choice, freedom of expression, end-user control, competition, and freedom to innovate without permission, while permitting the Company to manage its network reasonably.
These practices, characteristics, terms and conditions are effective as of November 20, 2011.
The Company may add, delete, or modify certain practices, performance characteristics, terms and conditions from time to time at its discretion. It will provide clear written notice of these changes on this website, but will not notify customers, content providers, applications providers, service providers or device providers individually of such changes by bill inserts, e-mails, tweets, telephone calls or other direct communications unless specifically required to do so by federal or state authorities. The Company will provide as much advance notice as practicable of such changes. It will normally endeavor to furnish written notice on this website thirty (30) days before changes become effective, but reserves the right to use a shorter notice period when regulatory, operational, technical or other circumstances warrant.
The Company manages its network with the goal of providing the best practicable broadband Internet experience to all of its customers. Within the scope of its resources, it attempts to deploy and maintain adequate capacity and facilities within its own network, and to self-acquire sufficient Middle Mile capacity or facilities outside its service area to connect with the Internet. The Company and its staff use their best efforts to monitor, address and minimize (but do not guarantee that they can prevent) the effects of spam, viruses, security attacks, network congestion, and other phenomena that can degrade the service of affected customers.
The Company may periodically perform broadband speed and latency testing to ensure service quality and comply with Federal Communications Commission requirements, including those described at https://www.fcc.gov/performance-testing-carriers-receiving-high-cost-universal-service-fund-support.
Congestion is an Internet access service problem that can slow web browsing, downloading, and other activities of the customers during certain peak usage periods. Congestion may be caused by capacity limits and bottlenecks in a service provider’s own network, or by limitations in the capacity of the Middle Mile transport facilities and services that many rural service providers must purchase from unrelated entities to carry the traffic of their customers between their service areas and the closest Internet nodes.
As of October 2011, the Company has experienced rare problems with congestion.
If significant congestion problems arise in the future, the Company’s most desired approach is to determine the source of the problem, and to increase the capacity of the affected portions of its network and/or of its Middle Mile routes where warranted. However, network and Middle Mile upgrades often cannot be accomplished instantaneously because they require negotiations, authorizations and agreements with multiple unrelated entities such as lenders, government agencies, equipment vendors, property owners and other carriers.
If or when network and/or Middle Mile upgrades are not able to be deployed on a timely or reasonable basis, the Company reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion, and to contact those “high-volume customers” to work out a solution to the problem. The Company’s preferred solution will be to help such “high-volume customers” find acceptable times during non-peak periods to engage in the same activities.
If that preferred solution is not possible, the Company reserves the right to manage temporarily the Internet traffic of “high-volume customers” during periods of significant congestion until such periods of congestion pass. This temporary traffic management will be accomplished by technically and commercially feasible methods that are available or that become available in the future. Affected “high-volume customers” will still be able to access the Internet and engage in any and all online activities they desire. However, during periods of congestion they may experience conditions such as longer times to download or upload files, slower Web surfing, and/or slower movements during online game playing.
Customers should note that any temporary traffic management practices employed by the Company will impact only identified and notified “high-volume customers” during periods when congestion problems are experienced, and will not be based upon the types of content, applications, services, or devices such customers use. On the basis of its knowledge and experience as of November 2011, the Company expects that periods of temporary traffic management, if any, will be brief and infrequent.
For purposes of its congestion management practices, the Company will consider a period in which a “congestion problem” arises and exists to be one where the Company’s utilization statistics exceeds 85% peak capacity. It will consider a “high-volume customer” as one that uses more than 2 gigabits of bandwidth during a 24 hour period.
The Company does not favor or inhibit certain applications or classes of applications. Customers may use any lawful and commercially available application they desire on the Company’s network.
The Company does not normally monitor the contents of the traffic or applications of its customers. It undertakes no obligation to monitor or investigate the lawfulness of the applications used by its customers. If any party contacts the Company with a substantial allegation that an application being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of applications that are demonstrated to be unlawful.
Customers may occasionally develop their own applications, or modify commercially available applications. The Company will not prohibit the use of customer-developed or modified applications unless there is a reasonable belief that such applications will cause harm to its network.
The Company does not block or rate-control specific protocols or protocol ports.
The Company does not modify protocol fields in ways that are not prescribed by the applicable protocol standards.
The Company does not have any approval procedures that must be satisfied before a device can be connected to its network. Customers may use any lawful, compatible, type-accepted (if necessary) and commercially available device they desire on the Company’s network, as long as such device does not harm the network.
The Company does not normally monitor the devices used by its customers. It warns customers that some types of devices (for example, Data Over Cable Service Interface Specification (‘DOCSIS’) devices intended for use on cable broadband networks) may not be compatible with its fiber optic and digital subscriber line (“DSL”) network.
The Company undertakes no obligation to monitor or investigate the lawfulness of the devices used by its customers. If any party contacts the Company with a substantial allegation that a device being used by a customer is unlawful, the Company will investigate the matter (including consultation, as it deems appropriate, with attorneys, consultants, federal or state regulators, and/or federal, state or local law enforcement agencies), and will take appropriate actions to deal with the use of a device that is demonstrated to be unlawful.
Customers may occasionally develop their own devices, or modify commercially available devices. The Company will not prohibit the use of lawful customer-developed or modified devices unless there is a reasonable belief that such devices will cause harm to its network.
The Company does not normally monitor the traffic of its customers. It undertakes no obligation to monitor or protect such customer traffic from spam, viruses, denial-of-service attacks, or other malicious, unlawful or unwanted activities.
The Company recognizes that customers can purchase spam filtering and anti-virus software from commercial vendors to meet their needs. The Company may from time to time offer anti-spam and/or anti-virus software or services to customers who desire to purchase them from the Company. When offered, these software or services will be described and priced in other sections of this website and in the Company’s sales and marketing materials. Customers are free to obtain anti-spam and/or anti-virus software or services from any source they desire, as long as such software or services do not disrupt or degrade the traffic of other customers of the Company or harm the network.
A customer that is subjected to a denial-of-service attack, or similar malicious, unlawful or unwanted activity, is urged to notify the Company as soon as possible. The Company will work with the customer, other service providers, federal and state regulators, and/or law enforcement to determine the source of such activity, and to take appropriate, and technically and economically reasonable efforts to address the matter.
The Company employs commercially appropriate security procedures to protect its network and its customer records from unauthorized access by third parties. The Company does not guarantee that it can protect customers from any and/or all security breaches.
The Company does not block any lawful content, applications, devices, and/or non-harmful devices.
The only potential exceptions where blocking may occur entail the unlawful or harmful circumstances set forth in Sections I.A through I.D above. The Company believes that all such circumstances constitute reasonable network management practices.
The Company does not knowingly and intentionally impair, degrade or delay the traffic on its network so as to render effectively unusable certain content, applications, services and/or non-harmful devices. However, the Company notes that congestion may from time to time impair, degrade, or delay some traffic.
The Company does not charge edge service providers of content, applications, services and/or devices any fees simply for transporting traffic between them and its customers.
Many of the service and performance characteristics of the Company’s broadband Internet access services are contained in the service offering portions of this website. The Company offers different tiers of service at different prices, and changes these from time to time.
The Company uses a hybrid fiber optic, copper digital subscriber line (“DSL”) and coax network that reaches approximately 98 percent of the potential customers in its rural service area. The node network reaches approximately 98 percent of such customers. The expected access speeds in the DSL portions of the network range from 1.5 megabits per second (“Mbps”) to 20 Mbps, depending upon the actual lengths of the respective fiber trunks and copper lines. The expected access speeds in the FTTN portion of the network range from 6 Mbps to 20 Mbps, depending upon the electronics installed.
Actual access speeds and time delays (latency) are impacted by the length, capacity and congestion of Middle Mile transport facilities (between the Company’s service area and Internet nodes) as well as the characteristic of the Company’s own network. Because conditions on these facilities and routes can change frequently, the Company can provide estimated actual access speed and latency information only for specific recent time periods requested by a customer.
The Company’s service is suitable for real-time applications.
The Company offers facilities-based VoIP services to end-users.
As of November 2011, this specialized service has not adversely affected the last-mile capacity available for the Company’s broadband Internet access services, or the performance of such services. Customer should note that significantly heavier use of specialized services (particularly IP video services) may impact the available capacity for and/or the performance of its broadband Internet access services. The Company will monitor this situation, and appreciates feedback from its customers.
The Company provides its own Middle Mile facilities for routes approximately 100 miles long between the Company’s service area and the closest Internet nodes.
The Company cannot guarantee that it will be able to obtain additional Middle Mile capacity at commercially reasonable prices if and when needs for additional Middle Mile capacity arise.
The commercial terms and conditions of the Company’s broadband Internet access services are contained in greater detail in the service offering/acceptable use/privacy portions of this website. This section provides a brief overview or reference to terms and conditions detailed elsewhere, plus discussions of other terms and conditions required by the FCC’s Open Internet Framework.
The Company offers different tiers and levels of service at different prices, and changes these from time to time. These service tiers and prices are detailed in the service offering portion of this website.
The Company does not impose usage-based fees upon certain tiers or levels of its service.
The Company does impose fees for early termination with respect to certain of its service arrangements. These early termination fees are imposed upon the service arrangements specifically identified in the Company support section in the manner and under the conditions set forth therein.
The Company assesses fees for additional network services as indicated in shop section. In addition, the Company is willing to consider and negotiate prices for customized additional network services requested by specific customers or edge service providers if such services can be designed, developed and furnished in a commercially reasonable manner. If and when such customized services are developed and furnished, the Company reserves the right to adapt and provide them to other customers on a non-discriminatory basis so long as such subsequent provision does not entail disclosure of proprietary or confidential information of the initial customer.
The Company does not unreasonably discriminate in its transmission of traffic over the broadband Internet access services of its customers. It endeavors to give its customers as much choice and control as practicable among its different service offerings and among the content, application, service and device offerings of edge service providers. When reasonable network management practices entail differential treatment of traffic, the Company does not discriminate among specific uses, or classes of uses, of its network.
The Company does not impair, degrade or delay VoIP applications or services that compete with its voice services and those of its affiliates.
The Company does not impair, degrade, delay or otherwise inhibit access by its customers to lawful content, applications, services or non-harmful devices.
The Company does not impair free expression by actions such as slowing traffic from particular websites or blogs.
The Company does not use or demand “pay-for-priority” or similar arrangements that directly or indirectly favor some traffic over other traffic.
The Company does not prioritize its own content, application, services, or devices, or those of its affiliates.
As indicated above, the Company’s network management practices do not generally entail inspection of network traffic.
The Company retains and stores certain traffic information (such as the identity of the customer using a particular IP address during a specific period) for time periods required by federal or state law.
The Company retains, stores and provides to law enforcement any traffic information requested pursuant to the procedures of the Communications Assistance for Law Enforcement Act (“CALEA”), the Foreign Intelligence Surveillance Act (“FISA”) or other applicable national security or criminal statutes.
The Company does not collect, store or use traffic information to profile its customers in order to sell additional services to them, or for similar non-network management purposes.
The Company’s other privacy policies and procedures are listed in the support section of this website.
Questions and complaints regarding the foregoing matters should be addressed to Eddie Cox at (435) 427-3331 or firstname.lastname@example.org.
The Company strongly desires to resolve questions, complaints and other problems of its customers and edge service providers in an informal and direct manner that satisfies all interested parties to the greatest extent practicable.
Customers and edge service providers that are not able to obtain satisfaction from the Company have the option of invoking the FCC’s informal and formal complaint procedures regarding Open Internet Framework disputes.
The Utah Public Service Commission has established rules about telephone consumer/company relationships. These rules cover payment of bills, late charges, security deposits, complaints, service disconnections and other matters. These rules assure customers of certain rights and outline customer responsibilities.
RIGHTSCentraCom Interactive will:
RESPONSIBILITIESYou, the customer will:
To contact CentraCom Interactive, call: 611 locally, or 427-3331, or 1-800-427-8449
If you have a problem call CentraCom Interactive first. If you cannot resolve the problem you may obtain an informal review of the dispute by calling the Utah Division of Public Utilities Complaint Office at: 801-530-6652 or 1-800-874-0904
CentraCom Interactive, Inc. is the recipient of Federal financial assistance from the Rural Electrification Administration, an agency of the U.S. Department of Agriculture and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 or the Rehabilitation Act of 1973, as amended, the Age Discrimination of Agriculture which provide that no person in the United States, on the basis of race, color, national origin, age or handicap, shall be excluded from participation in, admission or access to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities.
The person responsible for coordinating this organization’s nondiscrimination compliance efforts is Casey Cox. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.
Welcome to this website, a service of CentraCom Interactive and its subsidiaries (collectively, “CentraCom,” “we,” or “us”). This statement discloses the privacy practices for this website only, including an explanation of:
Questions regarding this statement should be directed to CentraCom by going to http://www.centracom.com/contact and following the instructions there.
The information collected by CentraCom falls into two categories: (1) information voluntarily supplied by visitors to and users of the website and (2) tracking information recorded as visitors and users navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.
To make use of some features on our website visitors and users need to register and provide certain information as part of the registration process. We may ask, for example, for your name and e-mail address. Our systems may remember some of this information the next time you log in and use our website, but you can always review and change your information by following the instructions below under Changes to Information in this statement.
The more you tell us about yourself, the more value we can offer you. Supplying this information is entirely voluntary. But if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our website. When you submit any personally identifiable information over this website, CentraCom (i) will use the information for the purposes described at the time you submit it and (ii) may use the information to contact you. Of course, if you want to remain completely anonymous, you’re still free to take advantage of any publicly available content on our website without registration.
We consider the personally identifiable information contained in our business records to be confidential. We may sometimes disclose personally identifiable information about you to our affiliates or to others who work for us. We may also disclose personally identifiable information about you to service providers and vendors, and to others who provide products and services to us. For example, when you use certain functions on this website you may notice that the website actually collecting or processing the information may be other than a CentraCom website. We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.
The cookies we use don’t directly identify visitors to or users of our website as particular persons. Rather, they contain information sufficient to simplify and improve a visitor’s or user’s experience on our website. For example, we may use session-based cookies to track the pages on our website visited by our users. We can build a better website if we know which pages our users are visiting and how often. Or, we may use persistent cookies to simplify access to a user’s account information over our website, for example.
In connection with the standard operation of CentraCom’s systems, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our website and determine which products and services are the most popular with website visitors.
You may choose to receive, or not receive, promotional e-mails about CentraCom’s products and services by going to the web page located at www.centracom.com and following the instructions there. If you have otherwise provided your e-mail address to CentraCom, or CentraCom has already obtained it, then CentraCom may have already contacted you about receiving promotional e-mails separately. You will always be able to unsubscribe to the email list from the email you received.
All information gathered on our website is stored within a database maintained by or for CentraCom and its specifically authorized contractors and vendors. However, as effective as any security measure implemented by CentraCom and its partners may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. If you don’t want us to know any particular information about you, don’t include it in anything that you submit or post to this website or send to us in e-mail.
You may review and change information that you provide to us through this website by returning to the pages where you entered it, and reviewing or changing the information directly.
We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our website and by continuing to use the website after we post any changes, you accept and agree to this privacy statement, as modified.
This privacy statement discloses the privacy practices for this website only. CentraCom supplies a copy of the privacy notice that applies to our cable television, high-speed Internet, and phone products and services separately to our subscribers. You may view that privacy notice at http://www.centracom.com/support at any time.
Effective: February 25, 2010
Welcome to this website, a service of CentraCom Interactive and its subsidiaries (collectively, “CentraCom,” “we,” or “us”). Please read this Visitor Agreement before you use this website. By using this website, you agree to abide by the terms of this Visitor Agreement. We may change the terms of this Visitor Agreement from time to time. By continuing to use the website after we post any changes, you accept and agree to this Visitor Agreement, as modified.
CentraCom respects the privacy of our visitors to and users of this website. Please review our Privacy Statement located at http://www.centracom.com/support.
We invite you to send in your questions or comments about this website, or to bring to our attention any material you believe to be inaccurate. You may communicate with us directly by going to http://www.centracom.com/contact and following the instructions there.
The material that appears on this website is for general informational purposes only. While we try to ensure that any information we post to this website is both timely and accurate, errors may appear from time to time. We cannot make any representations with respect to any information that is posted on this site by us or anyone else. This website may not be updated daily, and certain information may not be the most current information available. Though we may post follow-up information, and may continue to provide access to the original information, as in an archive of blog postings, for example, we may not go back and change the original content to reflect new developments. If you’re looking for the most recent information on a given subject be sure you’re not looking at an out of date posting. Before you act on information you’ve found on our website, you should independently confirm any facts that are important to your decision.
Much of the material appearing on this website will be provided by users. CentraCom does not claim ownership of any material that users submit or post on this website. By using this website to submit or post material, you (i) warrant that the material, and its posting, complies with the provisions of this Agreement and other terms and policies applicable to this website, (ii) consent to, license, and authorize CentraCom, its agents, suppliers, and affiliates to store, reproduce, use, publish, distribute, and display the content on a worldwide, perpetual, irrevocable, royalty free, and transferable (including the ability to sublicense) basis, (iii) warrant that you have the right to provide this authorization, and (iv) warrant that the material, and its posting, does not violate or infringe any third party’s intellectual property, proprietary, privacy, or other similar rights.
Although we make this website freely accessible, we don’t intend to give up our rights, or anyone else’s rights, to the materials appearing on the website. The materials we make available through this website are the property of CentraCom or its licensors, and are protected by copyright, trademark and other intellectual property laws. CentraCom and its licensors expressly reserve all rights and licenses in and to the material we make available.
CentraCom is not responsible for, and cannot guarantee the performance of, any products and services provided by any advertisers or others, including those to whose websites we link. A link to another website does not constitute an endorsement of that site (nor of any product, service or other material offered on that site) by CentraCom or its licensors.
We welcome links to our website. You are free to establish hypertext links to this site so long as the links do not state or imply any affiliation, connection, sponsorship, or approval of you, your enterprise, or your site by CentraCom. We do not permit framing or inline linking to our website or any portion of it.
CentraCom does not solicit, and does not want to receive, submissions containing product, service, or other business ideas, works, or inventions. If we receive these submissions, we will deem them to be submitted on a non-confidential basis and they will become the sole property of CentraCom. CentraCom may, in its sole discretion, reproduce, use, publish, modify, disclose, distribute, or otherwise use these submissions in any way and for any purpose. All these uses by CentraCom shall be without liability or obligation of any kind to you. These uses may include, for example, use of the content of any of these submissions, including any works, marks or names, ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose without any obligation to compensate the originator of such communications and without liability to that person.
CentraCom is committed to complying with U.S. copyright and related laws and requires all users of this website to comply as well. CentraCom takes claims of infringement seriously. We will respond to a notice of alleged infringement that complies with applicable law and that provides sufficient information. Please note that we are not a court and we are unable to resolve disputes regarding the users of this website. However, CentraCom will terminate your access to or use of this website if, under appropriate circumstances, you are determined to be a repeat infringer.
If you believe any materials or content accessible on this website infringe your copyright, you may request removal of those materials from the website by submitting written notification to our Copyright Agent (designated below). In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice must include substantially the following:
If you receive a copyright notice from us that you believe is incorrect, then you may send a counter notice to our Designated Agent. After receiving a counter notice, we may reinstate the content in question under Sections 512(g)(2) and (3) of the Copyright Act. A counter notice must include:
If you fail to comply with all of the requirements of the DMCA for a notice or counter notice, then such notice may not be effective.
Our Designated Agent can be reached at:
Address: PO Box 7, Fairview UT 84629
Phone: (435) 427-3331
Fax: (435) 427-3200
We don’t want anyone to be confused as to which materials and services are provided by CentraCom and which aren’t. CentraCom and the CentraCom design logo are registered trademarks and/or service marks of Central Utah Telephone, Inc. or its subsidiaries. Other trademarks appearing on this website or other CentraCom sites linked to from this website are the property of CentraCom or their respective owners.
CentraCom reserves the right at any time to terminate your use of this website if you fail to comply in full with any term of this Visitor Agreement, or any other terms, agreements, or policies that apply to this website and the use of it. CentraCom also reserves the right at any time to discontinue this website for any reason.
You agree to indemnify, defend, and hold harmless CentraCom (including its parents, subsidiaries, and affiliates and all of their respective officers, directors, employees, agents, licensors, suppliers and any third-party information providers) against all claims, losses, expenses, damages and costs (including reasonable attorney fees) resulting from any breach of this Visitor Agreement or unauthorized use of this website by you. Your indemnification obligation shall survive the termination of this Visitor Agreement. At our expense and election, we reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you and you agree to cooperate with CentraCom in connection with our defense.
YOU AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. BECAUSE OF THE NUMBER OF POSSIBLE SOURCES OF INFORMATION AVAILABLE THROUGH THE WEBSITE, AND THE UNCERTAINTIES OF ELECTRONIC DISTRIBUTION, THERE MAY BE INTERRUPTIONS, DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH SUCH INFORMATION. IF YOU RELY ON THIS WEBSITE OR ANY MATERIAL AVAILABLE THROUGH THIS WEBSITE, YOU DO SO AT YOUR OWN RISK. YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL AND/OR DATA DOWNLOADED FROM OR OTHERWISE PROVIDED THROUGH THIS WEBSITE.
THIS WEBSITE IS PROVIDED TO YOU “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” CENTRACOM AND ITS AGENTS AND LICENSORS CANNOT AND DO NOT WARRANT THE ACCURACY, COMPLETENESS, USEFULNESS, TIMELINESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE INFORMATION AVAILABLE THROUGH THE WEBSITE, NOR DO THEY GUARANTEE THAT THE WEBSITE WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT THE WEBSITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
UNDER NO CIRCUMSTANCES SHALL CENTRACOM (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) OR ITS AGENTS OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES ARISING OUT OF ANY USE OR MISUSE OF THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, LIABILITY FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES, EVEN IF ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES, REGARDLESS OF THE FORM OR CAUSE OF ACTION INCLUDING, BUT NOT LIMITED TO, CONTRACT, NEGLIGENCE, AND OTHER TORT ACTIONS. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF CENTRACOM AND ITS AGENTS AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW. YOU AGREE THAT THE LIABILITY OF CENTRACOM (INCLUDING ITS PARENTS, SUBSIDIARIES, AND AFFILIATES) AND ITS AGENTS AND LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO CENTRACOM FOR THE USE OF THE WEBSITE.
To obtain access to certain services on our website, you may be required to register. As part of any registration process, you will select a user name and a password. You agree that the information you supply during that registration process will be accurate and complete and that you will not register under the name of, nor attempt to enter the service under the name of, another person. CentraCom reserves the right to reject or terminate any user name that, in its judgment, it deems offensive. You will be responsible for preserving the confidentiality of your password and will notify us of any known or suspected unauthorized use of your account.
At certain places on this website there may be additional or other terms and policies that apply to your use of this website and the services on it. By using the website or those services, you agree to abide by those terms and policies. We may change those terms and policies from time to time. By continuing to use the website after we post any changes, you accept and agree to those terms and policies, as modified.
This Visitor Agreement has been made in and shall be construed in accordance with the laws of the State of Utah. By using this website, you consent to the exclusive jurisdiction of the state and federal courts in Fairview, Utah, in all disputes arising out of or relating to this Visitor Agreement or this website. In the event that any portion of this Visitor Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of the provisions shall remain in full force and effect.
Effective: February 25, 2010