Frequently Asked Questions

General Account Questions

What is "Secret Code" for online bill pay account?
Why should I use a surge protector or battery backup?

Internet Questions

What is adware and spyware, and how do I get rid of it?
What special equipment do I need for DSL?
Why is it important to do my updates?
How can I keep my kids safe on the Internet?
What is a firewall? Do I need one?
Can I connect more than one computer to the DSL?
What is the charge to move my DSL to a different house or office?
Why doesn't CentraCom actively filter my internet access and email?
What can I do about all this Spam?
Why should I use virus protection software?
Why am I experiencing very slow connection and download speeds?
Why can I load some Web pages but not others?
What does the “account is locked” or “pop.lock is busy” error message mean?
Why does my computer keep asking me for my username and password?
I already have my own high-speed modem: can I use it?
Why can't I connect to the Internet?
I don’t want to be tied to one room. Can I create a wireless network here?

Cable TV Questions

How much does Pay-Per-View cost?
Do I really need an HD set-top box?
Can I watch one show on TV while I record another on my DVR?
How many hours can I record on my DVR?
What do I do if there is no video picture on the TV screen?
Closed Caption Settings on DVR
Why doesn’t the remote control work?
Why won’t my set-top box turn on?
Why can I see a picture, but can’t hear any sound?
How do I fix the error 228 on my Pace Set Top Box?

Telephone Questions

If my electricity goes out, will my phone go out, too?